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IT-Support

Your Very Own IT Support Team - Without the Cost.

Sumo IT offer both 'Pay as You Go' IT Support and IT Support through Managed Service Support contracts to Yorkshire based small and medium business.

'Pay as You Go' Support is just as the name suggests. You have an IT problem, you call an engineer. You are simply charged by the hour for our time on site. No more and no less, and at your convenience.

IT Support as a Managed Service gives all of the benefits of your own dedicated support team, at a fixed monthly cost. Managed Service Clients receive telephone, remote or onsite support dependant upon requirement. In addition to the 'as and when required' support, we keep your systems maintained and working; we do not sit around waiting for things to break. That means scheduled visits, planned maintenance and constant 24/7 monitoring.

We believe that the work we undertake, out of working hours, without disruption to your working day, is often the most significant contributor towards a smooth running IT environment.

Highlighted below are some of the standard, scheduled, operations undertaken on the networks of Managed Service Clients.

Proactive Monitoring

Our investment in the latest, sophisticated, network equipment monitoring software highlights many potential issues, before they become a problem. Network Equipment Audit reports of assets, exceptions and activity, can be generated and emailed – on schedule and on demand to the client

Preventative Maintenance

We ensure your computers are updated, optimized and maintained every week. This addresses many computer problems before they arise. Faster performance, fewer ‘glitches’ and practically zero down time

Increased Levels of Security

We apply critical security and software updates as soon as they become available to ensure your business is safeguarded. Antivirus software performance and results are monitored to ensure the system remains clean and ready for business at all times

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