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The client was spending an awful lot of time and money trying to manage and maintain their computer systems themselves.
Whenever a problem occurred they’d call a technician. Then they’d wait ......... sometimes hours, sometimes days, without any assurance that the problem could actually be fixed when the technician finally turned up.
They continually forgot to update their antivirus, and their backups and virus scan only ran when someone was not too busy.
IT purchases were usually 'high end', high street prices with no consideration given to quality, price, warranty etc.
Other benefits
In addition to the completely stress free IT environment, the client is also able to take advantage of:
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We introduced a Sumo IT Managed Service Package to suit their needs. This, along with an automated backup solution, means the client can:
Work on pc's that run much faster with virtually no errors, as their performance is optimised, analysed and maintained every week
Enjoy considerable savings in call out fees because we fix 90% of issues remotely. Almost all occasional onsite problems are covered within inclusive engineer time each month.
Effectively combat new threats and security issues because we apply weekly updates to all their workstations and servers
Feel safe working on ‘clean’ workstations and servers because we monitor and react to their security requirements
Take full advantage of unlimited access to a highly skilled team and more importantly, Control their IT budget because they pay one single fixed monthly fee for all IT Support
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